Self Storage Terms & Conditions

Definitions

Commencement

1.1 Formation of the Agreement

This Agreement comes into existence between us and you when we receive your completed and signed Customer Declaration, receive payment of the Storage Costs and notify you that we have accepted your order.

The Storage Period begins on the date agreed with you during the order process and shown on the Self Storage Agreement.

Our Services to You

2.1 Your Storage Unit

Provided all fees are paid up to date and subject to these Conditions, we will make available to you a lockable, segregated area of our Facility (“Unit”) in which you may store Goods.

You are granted a licence during the Storage Period to store Goods only in the Unit allocated to you by us from time to time.

We will maintain the Facility in a secure and safe condition and make every reasonable effort to protect your Property from Loss or Damage while the Goods remain in the Unit or our care, custody and control, subject to Condition 7 and the other terms of this Agreement.

2.3 Additional Services

Any additional services we offer, such as delivery or collection, may be subject to separate terms and additional charges.

Cost & Payment

3.1 Deposit

Where a Deposit is required, it must be paid when the Agreement is signed.

The Deposit, less any appropriate deductions for unpaid Storage Costs, repairs, cleaning or other charges required to remedy a breach of this Agreement, will be refunded by cheque or electronic transfer within 21 days of termination.

3.2 Storage Costs

You are responsible for paying the Storage Costs set out in the Self Storage Agreement or as most recently notified to you by us. This includes StoreProtect Charges where you have opted for StoreProtect.

The first payment is taken when we accept your order. Subsequent payments are taken in advance on the invoice date for each Storage Period or on another date agreed with you (the “Due Date”).

It is your responsibility to ensure that payment is received by us on time and in full throughout the Storage Period.

3.3 Multiple Agreements

Where you have more than one storage agreement with us, all agreements form one account. We may apply payments received against the oldest amount due.

Accepting a part payment does not prevent us from enforcing our rights in respect of the remaining unpaid balance.

Default — Right to Sell or Dispose of Goods

We take prompt payment seriously.

If sums due to us under this Agreement are not paid when due, we have a general and particular right of lien over your Goods as security for payment.

4.2 Goods Left After Termination

If you fail to remove all Goods after expiry or termination of the Agreement, they may be treated as abandoned in accordance with these Conditions.

Storage Costs and reasonable disposal or sale costs may continue to accrue until the Goods are removed, sold or disposed of.

4.3 Notice Before Sale or Disposal

Before Goods are sold or disposed of because of default or abandonment, we will issue written notice using the contact information most recently provided to us in accordance with the Agreement.

4.4 Sale Proceeds

Sale proceeds are first applied against reasonable removal and sale costs and then against the outstanding Debt.

If the proceeds are insufficient, you remain responsible for the balance. If proceeds exceed the amount due, we will make reasonable attempts to return the excess to you.

4.5 Goods of Little or No Sale Value

Goods which are not reasonably saleable, fail to sell or are not of sufficient value to justify the costs of sale may be treated as abandoned and disposed of at your cost in accordance with the Agreement.

Property left unattended in common areas or outside your Unit may also be treated as abandoned.

Access

5.1 Access Hours

You have the right to access your Unit during the Access Hours posted by us, subject to these Conditions.

We may temporarily change Access Hours to other reasonable times where necessary. Where practicable, we will try to provide advance notice.

5.2 Extended Access

Any extended access agreed outside normal Access Hours is subject to the times stated in the Self Storage Agreement and any relevant additional charges.

5.3 Authorised Access

Only you or persons authorised by you may access the Unit. You are responsible for your own actions and those of anyone you authorise to access the Facility.

We may require satisfactory proof of identity before allowing access.

5.4 Refusal of Access

We may refuse access where money is owing to us or where we reasonably consider that the safety or security of a person, Unit, Goods or the Facility is threatened or at risk.

5.6 Our Right of Entry

You authorise us and our agents or contractors to enter the Unit in the circumstances permitted by the Agreement, which include:

• inspection, repairs or alterations after the required notice;
• emergencies or situations requiring action to prevent injury or damage;
• suspected storage of prohibited Goods or prohibited use;
• requirements imposed by law, Police, Fire Services, HM Revenue & Customs, Trading Standards, other competent authorities or a Court Order;
• relocation of Goods or exercising rights arising from default.

General Conditions

6.1 Securing Your Unit

You are solely responsible for securing your Unit and ensuring it remains locked against unauthorised entry whenever you are not inside it.

We are not responsible for securing a Unit which you leave unlocked.

6.3 Excluded Items

You must not store, or allow anyone else to store, Excluded Items.

6.4 Goods Containing Batteries

Goods containing built-in batteries must be free from visible physical defect or fault and should be stored so that adequate air can circulate around them.

We recommend that batteries are stored at the lowest practical state of charge.

6.5 Permitted Use

The Unit may be used solely for storage.

You must not use the Unit as an office, living accommodation, home, business address or mailing address.

You must not cause nuisance, excessive noise, vibration, fumes or odours, make unauthorised alterations, connect utilities without permission, damage the Facility or leave Goods or refuse in common areas.

6.6 Portable Heaters

Portable heaters must not be used in the Unit.

6.7 Cleanliness & Damage

You must keep the Unit clean and must not damage the Unit or Facility.

Reasonable cleaning, repair, replacement, restoration or disposal costs resulting from your actions may be charged to you.

6.8 Conduct at the Facility

You and anyone you authorise must use reasonable care at the Facility, respect other users and comply with reasonable safety and security instructions.

6.9 Relocation

The Agreement does not give you exclusive possession of a particular Unit.

Where necessary, we may relocate you to another Unit which is not smaller than the Unit you currently occupy, subject to the notice and other provisions contained in the Agreement.

6.10 Unit Suitability

You must ensure that the Unit is suitable for the Goods you intend to store.

We strongly recommend that you inspect your Property periodically during the Storage Period.

6.11 Unit Sizes

Unit sizes are approximate. If you have exact requirements, you must check the actual size with us before entering into the Agreement.

6.13 Contact Details

You must notify us in writing of any change to your contact details or the details of your Alternative Contact Person within 48 hours of the change.

6.14 Ownership

You warrant that you are the owner of the Goods stored in the Unit or are legally entitled to deal with them on behalf of the owner.

We do not have and will not be deemed to have knowledge of the Goods stored inside your Unit.

Risk & Responsibility

7.1 When Our Liability Begins

Our liability begins when your Property has been placed into the Unit and you have locked the Unit, and ends when the Property is removed.

7.2 Restricted Liability

We do not insure your Goods under the standard liability arrangement.

Your Goods must remain adequately insured for their Maximum Replacement Value throughout the Storage Period.

You are responsible for deciding whether your insurance is adequate. Our inspection of insurance documentation does not mean that we approve or guarantee the adequacy of the cover.

7.3 StoreProtect

As an alternative to the standard restricted liability terms, you may opt for StoreProtect where it is offered.

StoreProtect is an agreement under which we accept enhanced liability for your Goods in return for payment of StoreProtect Charges and subject to the StoreProtect Addendum.

7.4 Liability Which Cannot Be Excluded

Nothing in this Agreement limits liability which cannot legally be limited, including liability for death or personal injury resulting directly from our negligence or wilful default.

7.6 Excluded Liabilities

Subject to applicable law and the detailed provisions of the Agreement, exclusions include Loss or Damage arising from:

• mysterious disappearance or unexplained shortage except where resulting from theft evidenced by forcible entry;
• Loss or Damage discovered only after Goods have left the Facility;
• inability to access the Facility or Unit;
• indirect or consequential business losses;
• moth, insects, vermin, ordinary leakage, evaporation, inherent vice or latent defect;
• mould, mildew, rust or atmospheric and climatic causes except in the circumstances specified in the Agreement;
• electrical, electronic or mechanical derangement not directly resulting from external physical damage caused by our negligence;
• sentimental value or special value arising only because an item forms part of a pair or set;
• your failure to pack, stack or secure the Goods properly;
• Goods prohibited by this Agreement.

7.7 Events Outside Our Reasonable Control

We will not be considered in breach of this Agreement for delay, failure, Loss or Damage resulting from events, circumstances or causes beyond our reasonable control, subject to the terms of the Agreement and applicable law.

7.8 – 7.10 Your Responsibility

You must comply with this Agreement and all laws and regulations relating to your use of the Unit and the Goods stored.

Where we reasonably believe that relevant laws or regulations are not being complied with, we may take action permitted by the Agreement, including cooperating with competent authorities.

Personal Information

We collect information about you and any Alternative Contact Person when you register and while the Agreement remains in force.

Personal information is processed in accordance with applicable UK data-protection legislation.

Further information about the personal information we collect, how it is used, CCTV and your rights is available in our Privacy & Cookie Policy.

Communications & Notice

9.1 Day-to-Day Communications

Day-to-day notifications and minor changes may be sent by email and, where agreed, SMS or other permitted electronic communication.

9.2 Formal Notices

More significant notices, including termination, price changes, significant service changes and enforcement notices, must be provided in accordance with the notice provisions of the Agreement.

Notices from us will be sent to the latest postal address, email address or other permitted contact details supplied by you.

Notices from you may be sent to the address shown on your Self Storage Agreement or by email to:

Where Your Property Is Lost or Damaged

If you maintain your own insurance, you must normally recover insured Loss or Damage from your insurers in the first instance.

Notify Us Promptly

If you discover Loss or Damage, please notify us as soon as reasonably practical and before removing affected Goods where reasonably possible.

At an unattended Facility, notification should be made by email and should include:

• a written description of the affected Goods;
• details of the nature of the Loss or Damage;
• photographs showing the affected Goods where reasonably practical.

Written details should be supplied as soon as reasonably practical and in any event within seven days of discovery, subject to the provisions of the Agreement.

Protecting Damaged Goods

You must make reasonable efforts to prevent further Damage and retain Damaged Property for a reasonable period so that it can be inspected where necessary.

Cancelling or Ending the Agreement

11.1 Cooling-Off Period

If you entered into the Agreement without physically coming into the Facility, you have 14 days after we confirm acceptance of your order to change your mind.

If you cancel during this period, any refund will take account of storage already provided before cancellation and is subject to all Goods having been removed from the Unit.

Cancellation may be made by email, post or telephone and should include your name, address, date of order and Unit number.

11.2 Ending Storage

Unless otherwise agreed in writing, either party may end the Agreement by giving written notice in accordance with Condition 9.2.

The Termination Date must be at least the number of days stated on the Self Storage Agreement.

All Goods must be removed before the close of business on the Termination Date and the Unit must be left clean and in a good state of repair.

All outstanding Storage Costs, fees and expenses must be paid by the Termination Date.