Privacy & Cookie Policy

Who We Are

Lock Up Self Storage provides indoor self storage and caravan storage from our facility in Penygroes, Gwynedd, North Wales.

For the purposes of UK data protection law, Lock Up Self Storage is the data controller responsible for the personal information described in this policy.

Personal Information We Collect

The information we collect depends on how you interact with us and the services you use. It may include:

• Your name, postal address, email address and telephone number.
• Business name and business contact information where applicable.
• Information provided when requesting a quote or making an enquiry.
• Information about the type and size of storage you require.
• Storage agreement, unit number, start date and account information.
• Details of people authorised to access your storage unit.
• Payment and transaction information.
• Insurance information and the declared value of stored goods where cover is arranged through us.
• Correspondence with us by telephone, email, website form or in person.
• CCTV images of people and vehicles entering, leaving or moving around our facility.
• Vehicle registration and caravan information where required.
• Website and technical information such as IP address, browser type, device information and information collected through cookies or similar technologies.

How We Collect Your Information

We usually receive information directly from you, including when you:

• Complete a quote or contact form.
• Reserve a storage unit online.
• Contact us by telephone, email or in person.
• Enter into a storage agreement with us.
• Make a payment.
• Arrange insurance through us.
• Visit our facility and are captured by CCTV.
• Use our website.

We may also receive information from an authorised representative or from service providers involved in providing our storage, payment or insurance services.

How We Use Your Personal Information

We may use personal information to:

• Respond to enquiries and provide storage quotations.
• Process reservations and set up storage accounts.
• Manage and perform storage agreements.
• Take and administer payments.
• Arrange or administer insurance where requested.
• Communicate about units, payments, access and agreements.
• Manage authorised access to the facility.
• Protect customers, staff, premises and property.
• Prevent or investigate theft, fraud, damage or incidents.
• Maintain accounting, tax and business records.
• Operate, secure and improve our website.
• Understand website usage where permitted.
• Send marketing communications where permitted.
• Establish, exercise or defend legal claims.
• Comply with legal or regulatory requirements.

Our Lawful Bases

We use different lawful bases depending on why personal information is being processed.

Who We May Share Information With

We do not sell your personal information.

Where necessary, information may be shared with trusted organisations involved in operating our business and providing our services.

• Website hosting and website service providers.
• Storage management and online reservation providers.
• Payment processing providers.
• Email and communications providers.
• Insurance providers or brokers where appropriate.
• Accountants, bookkeepers and professional advisers.
• IT and website service providers.
• CCTV, alarm and security providers.
• Debt recovery or legal service providers where required.
• Police, courts, government bodies and regulators where required or permitted by law.

CCTV & Site Security

CCTV is used at our facility for security, crime prevention, incident investigation and the protection of customers, staff, vehicles and property.

CCTV may record you and your vehicle when you enter, leave or move around the facility.

Access to CCTV recordings is restricted to authorised persons and footage is only accessed where there is an appropriate reason.

Payments

Payments may be processed using third-party payment services. Where card details are entered directly into a payment provider's service, that provider processes the payment information through its own systems.

We may retain transaction dates, amounts, payment status and payment references for account management, accounting and legal purposes.

Cookies & Website Technologies

Our website uses cookies and may use other technologies that store information on, or access information from, your computer, phone, tablet or other device.

These technologies can include cookies, web storage, scripts, tags and similar technologies.

They may be used to:

• Make the website work correctly and securely.
• Remember privacy or website preferences.
• Protect forms against spam and misuse.
• Support online storage enquiries and reservations.
• Measure website performance where permitted.
• Understand website usage where permitted.
• Provide functionality supplied by third parties.
• Support marketing or advertising technologies where enabled and permitted.

Types of Cookies & Technologies

Third-Party Website Services

Our website uses services supplied by other organisations. These services may process information or use their own storage and access technologies.

The exact technologies in use may change as our website and service providers are updated.

Managing Your Cookie Choices

Where our website uses technologies that require consent, you will be given an opportunity to make a choice through our website's cookie controls.

You can also manage cookies through your browser settings. Blocking all cookies may affect some website functionality.

Where our website provides a cookie settings control, you can use it to review or change your choices.

How Long We Keep Information

We do not keep personal information for longer than reasonably necessary. Retention depends on why the information was collected and any legal, accounting, insurance or contractual requirements.

International Data Transfers

Some technology and service providers may store or process information outside the United Kingdom.

Where international transfers require safeguards under UK data protection law, appropriate measures will be used such as recognised adequacy arrangements or approved contractual safeguards.

How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, alteration, disclosure or misuse.

These measures may include restricted system access, password protection, secure payment processing, physical security, access controls, alarms and CCTV.

Your Data Protection Rights

Depending on the circumstances and the lawful basis being used, you may have rights including:

To exercise a data protection right, contact: lockupselfstorage@gmail.com.

Marketing Communications

We may contact customers or prospective customers about storage services, availability or offers where permitted by law.

You can ask us to stop marketing communications at any time.

Marketing preferences do not prevent us from contacting you about an existing storage agreement, payment, security matter or other service-related issue.

Complaints

If you have concerns about how we use your personal information, please contact us so we have an opportunity to investigate and respond.

You may also raise a data protection complaint with the Information Commissioner's Office (ICO).

Contact Us

If you have questions about this policy, your personal information, cookies or your privacy choices, please contact us.