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FAQ
Frequently Asked Questions
Quick answers about security, payments, protection, storage terms and signing up.
How secure is my unit?
Our facility is alarmed and monitored by CCTV 24 hours a day. We sell locks at our facility, or you can provide your own, so you will be the only key holder.
What can I store in my unit?
We allow customers to store almost anything. However, we do not permit the storage of live animals, perishable items, illegal goods, dangerous items or hazardous materials.
What is the minimum and maximum time I can have the storage unit?
You can rent a storage unit for as short or as long as required. However, we do have a minimum storage charge of four weeks.
How much notice will I need to give to move in and out?
We do not require any notice for moving in. You can sign up and move in on the same day, subject to availability. Our notice period for vacating the storage unit is one week.
What about protection on the unit?
Protection is required for the contents of your unit. This can be arranged through a third-party insurance provider or through our StoreProtect option at a competitive rate. If you use a third-party provider, we will need a copy of your insurance document before you move in.
How do I pay for my unit?
We automatically take payment for your unit every four weeks using the debit or credit card details you provide when you sign up. A receipt will be sent to you by post or email every four weeks.
How do I sign up and do I need to provide any documentation?
We will ask you to complete a quick form at our office in Penygroes. We require one form of ID and one proof of address. We also ask for four weeks’ payment upfront, along with a deposit, which is refundable when you vacate the unit.